Destination Links
Explore the destinations we cover and discover how we can support your relocation journey. Whether you’re moving for work, family or a new opportunity, our team is here to help make your move as smooth and straightforward as possible.
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Need Help? FAQs
Have questions? Find quick answers to the most common inquiries here. If you don’t see what you’re looking for, feel free to contact us!
When should I contact International Removal Companies?
We suggest booking with Ignite Relocations or another removal company 2-3 months before your move. While we can accommodate shorter notice periods, even as little as a week or two, it’s important to consider the various demands on your time as your move date approaches. Providing more notice allows us to manage your move smoothly and select the best options without the stress of tight deadlines.
What packing materials do you use?
When you choose Ignite Relocations for international shipping and removals, we provide top-quality packing materials to safeguard your belongings from extreme temperatures, humidity, rough roads, and turbulent seas.
How should I prepare for the move?
For items you do not wish for us to pack or move, such as documentation, passports, clothing, and other important information, please set them aside in a separate area. Our crews will avoid packing any areas you specify.
Your preparation is crucial to help our crews identify what needs to be packed. You can use ‘do not move’ stickers or segregate items in a different area. This ensures we only pack what you want to move, making the process smoother for everyone.
Remember to defrost fridges and freezers, disconnect electrical items, and have beds unmade and soft furnishings ready to pack. Ensure washing machines, air conditioners, and coffee machines are emptied of water to prevent any leaks during transit.
Don’t forget to prepare sheds, attics, garages, and cellars. Be aware that some countries may fumigate or treat items that are not cleaned. Familiarise yourself with our international removal tips and checklist to help you get ready for moving day.
Do I need to list and write an inventory of my goods?
Our crews will create a comprehensive inventory of the items you’re shipping. This general list is required for customs but won’t detail each item’s contents. If you’d like a detailed list for your own
records, you can compile one as you pack, though it’s not necessary for our logistics.
If you’ve pre-packed any boxes, please keep a list of their contents so we can include some information in our inventory.
Do you offer insurance?
Yes, we do.
Ignite Relocations customers can opt for an “All Risks” policy, which covers your goods from collection to final delivery. We highly recommend that all our customers insure their goods in transit to safeguard their consignment and meet legal responsibilities. While we take every reasonable precaution to protect your items from transit damage, experience shows that inherent risks exist during sea, air, or road journeys. If you choose to insure your goods, ensure they are covered for their full replacement value at the destination.
What other services do you offer?
We provide a wide range of additional services to accommodate all aspects of your move under one umbrella, ensuring a smoother process. Here are some of the additional services we offer:
- Ignite protection insurance
- Home Cleaning
- Real time tracking
- Money FX
- Handyman Services
- Pet Moving
- Storage
How do you calculate shipping costs?
International shipping costs are determined by the total volume of your goods being shipped overseas. Ignite Relocations includes this volume in their quotations to ensure full transparency regarding any changes.
Do you offer a door-to-door services?
You or a direct representative who knows exactly what is being moved must be present. This ensures a smooth process on the day. Our crews will have a list of items to be moved, but someone will need to be there for the final walk-through. This walk-through is beneficial for you as a customer to ensure all items are packed and nothing is left behind.
